Memphis, TN


Physician practice looking for an energetic, friendly, and hard-working front desk representative/medical office assistant. Must have excellent customer service skills, a good attitude, be energetic and friendly. Must be attentive to detail and communicate well in a fast paced environment, as we have a high patient and phone call volume. Performs automated appointment scheduling. Registers patients and updates demographic information. This position maintains patients’ medical charts and receives co-payments for the visit. Applicant MUST possess knowledge of insurance and billing and must be willing to cross train in additional office duties. Responsible for check in and check out for patients, confirming insurance benefits, and collecting and processing payments.

Copy, fax, scanning as well as internet skills required.

Must maintain safe environment and professional appearance.

Must provide excellent patient and physician customer service and other duties as assigned.


Check-in process:Effectively checks in patient by: greet, Arrive, verify benefit coverage, verify and enter referral, collect and post co-pay and self-pay balance, generate lab/procedure order, pharmacy provider, obtain complete medical history and HIPAA forms.

Patient scheduling process:Effectively schedules patients.

Medical records process:Accurately creates and maintain charts in paper and electronic formats. Effectively scans and indexes electronic record.

Charge entry process:Accurately completes charge entry process and can effectively resolve registration and charge entry edits.

Payment posting:Accurately completes Payment posting process using system

Office Administration:Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services

Patient satisfaction:Meets patient and physician expectations

Check-out process:Effectively checks out patient by: schedule return appointments, procedures, collect and post co-pay and self-pay balance, code accurately and complete encounter forms.

Telephone support:Answers, screens & directs incoming calls and answers basic patient related questions and/ or problems.

Billing and HIPAA regulatory compliance:Complies with letter and spirit of Billing and HIPAA regulations


High School diploma or equivalent plus 1 -2 years work experience in a medical office setting

Effective interpersonal and communication skills required

Excellent telephone etiquette

Knowledge of medical terminology preferred /skills using medical billing system preferred

Typing skills of 25 words per minute with 90% accuracy

Ability to prioritize and multi-task

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